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How We Handle Your Account Information

We collect what we need to run your account, verify wallet transactions through bKash, Nagad and Rocket, and keep your login secure. This policy explains what data we hold, why we hold it, and how you can request changes or deletion.

Account security practicesWallet transaction recordsContact channel transparencyData request processRegion-specific compliance
tkv66 How We Handle Your Account Information
CONTACT CHANNELS

Reach Us About Your Privacy

If you want to review the data we hold, correct an error in your account details, or request deletion, our support team handles privacy requests through the same channels we use for account help. Response times vary by channel, but we prioritize data-access requests.

Live Chat Open the chat bubble in the lower right corner of the lobby. Privacy requests go to a specialist who can pull your account summary and explain what data we hold. Fastest route for urgent data questions.
Email Support Send your data request or privacy question to the support address listed in the footer. Include your registered mobile number so we can verify your identity. We typically respond within one business day for privacy matters.
Account Settings Your account dashboard shows transaction history, linked wallet details, and session logs. You can download a copy of your deposit and withdrawal records directly from the wallet section without contacting support.
DATA PRACTICES

How We Secure and Retain Your Information

We store account data on secure servers, encrypt wallet transactions, and limit internal access to staff who need it to process deposits, verify withdrawals, or resolve support tickets. You control what marketing messages you receive and can unsubscribe at any time.

Transaction Encryption Every deposit and withdrawal request through bKash, Nagad or Rocket is encrypted in transit. We do not store your wallet PIN or password. Transaction records show the amount, timestamp and status, not your full wallet credentials.
Cookie Use Essential cookies keep you logged in and remember your language setting. Analytics cookies help us see which games are opened most and where the lobby is slow. You can disable analytics cookies through your browser without losing account access.
Data Retention Active account records are kept indefinitely while you use the platform. After you close your account, we retain transaction logs for financial compliance and then delete personal identifiers. Closed accounts are fully purged after the retention window expires.
Your Rights Request a data export, ask us to correct wrong details, or delete your account through support. We confirm your identity before processing the request and respond with a summary of what data we held and what action we took.

Privacy Policy Questions

We collect your mobile number for login, wallet details when you add bKash, Nagad or Rocket for deposits, device type and IP address for session security, and any messages you send through support. We do not ask for national ID or bank account numbers unless required for large withdrawal verification.

Yes. Your account dashboard shows every deposit, withdrawal and bonus credit with timestamps. For a complete data export including session logs and support correspondence, contact us through live chat or email with your registered mobile number for verification.

We share transaction details with payment processors only to complete your bKash, Nagad or Rocket deposits and withdrawals. We do not sell your data to advertisers or give your contact details to other gaming platforms. Your wallet credentials stay between you and your wallet provider.

We retain transaction records for a defined period to meet financial compliance obligations, then delete personal identifiers like your mobile number and device logs. The exact retention window depends on the regulations that apply to our operations and your region.

Essential cookies keep you logged in and remember your language. Analytics cookies track which games are popular and how fast pages load. You can disable analytics cookies through your browser settings without affecting your ability to deposit, play or withdraw.

Contact support through live chat or email and ask to close your account and delete your data. We verify your identity, close the account, clear any remaining balance to your wallet, and schedule full deletion after the compliance retention period ends.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.